Shipping Info

Shipping Policy

B & W Lingerie is not liable if the incorrect or missing shipping information is provided at checkout. We are not liable to refund or change the delivery address in such circumstances. In the event that a wrong or incomplete shipping information is provided, customer will be liable for all additional shipping fees incurred.

Please ensure all of your shipping details are 100% complete and correct before placing the order. If shipping information has been entered incorrectly, please contact our Customer Care at bwlingerieshop@gmail.com or WhatsApp at +60 19-872 1988 within one (1) hour of your order placement.

As all shipments require signature on delivery, we do not ship to PO Boxes or Parcel Lockers.

B & W Lingerie is responsible for delivering the item to the shipping address provided, we are not liable if the item is lost or stolen after the item has been delivered. Please ensure the delivery location is a safe environment.

Shipping Fees & Delivery Time

All orders will be shipped out next business days from the date that payment is authorised and verified, not from the date that it is placed. Please note that we do not ship on Weekends and Public Holidays. You will receive a notification email that will notify you of the tracking number and the courier company we have used to ship your order.

*Please note that these are estimated delivery times only, we do not guarantee delivery dates. 

Shipping time may vary due to product availability. B & W Lingerie reserves the rights to cancel any orders that involve product availability in which the customers will be contacted.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited from our warehouses.

All expected shipping delays will be announce on our website or social medias.

Pre-Order/ Backorder Items 

For pre-order or backorder items, your order will take about 10-20 business days to fulfil as stated in the product page prior to adding to cart. If your order consists of both ready stock and pre-order items, whole order will be shipped upon pre-order item(s) arrivals. If you wish your ready stock to be shipped first, kindly contact us for further arrangement. 

Order Cancellation

If you wish to cancel your order for any reason, please send us an email to bwlingerieshop@gmail.com or WhatsApp us at +60 19-872 1988 as soon as possible. We will make every effort to accommodate your request. However, once an order has been processed, we cannot guarantee that the order can be cancelled. For every order cancellation, a processing fee of 5% of total order amount will be charged and deducted in the refund amount.

Taxation & Duties

• All international orders may be subject to taxes and duties.
• We ship your package with duties and taxes unpaid, and we do not collect nor do we calculate the VAT/GST, duties and/or taxes during checkout.
• All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery).
• If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
• These fees are paid to the local carrier/customs and are not collected by us.
• In the event that you refuse the shipment or disregard the custom duties/ taxes, the shipment will be disposed by local custom and your order will not be refundable.

If you have any questions related to your delivery, please contact our Customer Care team at bwlingerieshop@gmail.com or WhatsApp us at+60 19-872 1988.