- All
- Order
- Payment
- Shipping & Return
No, you can also place orders as a guest. However, we recommend signing up with us as you can enjoy a smoother and more convenient experience. It also allows you to keep track of your current and past order, and payment status.
If you wish to cancel your order for any reason, please send us an email to bwlingerieshop@gmail.com or WhatsApp us at +60 19-872 1988, as soon as possible. We will make every effort to accommodate your request. However, once an order has been processed, we cannot guarantee that the order can be cancelled. For every order cancellation, a processing fee of 5% of total order amount will be charged and deducted in the refund amount.
If you have made a mistake with your delivery address, please contact us at bwlingerieshop@gmail.com or WhatsApp us at +60 19-872 1988 immediately so we can amend your order. We will try our best to accommodate your request, however we cannot guarantee the amendments can be made if the order has already been processed. We not liable if the incorrect or missing shipping information is provided at checkout.
You can contact us as soon as possible if you would like to make any changes to your order. Our customer service team will try our best to accommodate your request, However we cannot guarantee the amendments can be made if the order has already been processed.
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet standard SSL (Secure Sockets Layer) protocol.
Malaysia
- Shipping to West Malaysia will be RM8, FREE SHIPPING for orders above RM150.
- Shipping to East Malaysia will be RM18 FREE SHIPPING for orders above RM200.
All orders are shipped from our warehouse within 2 business days of the order being placed (exceptions applied). Shipping times vary depending on the availability of the courier provider and location. For detailed information, please visit our Shipping and Delivery Policy.
We do accept exchange or refund. However, all refunds will be in the form of e-credit and no cash refund will be entertained. All returns have to be initiated within 7 days from delivery date. Please send us an email or WhatsApp us with your order number and contact information to bwlingerieshop@gmail.com / +60 19-872 1988. We will walk you through the return procedure. Please note that customers are responsible for the return shipping charges. For detailed information, please visit our Return Policy.
We currently accept Visa, Mastercard and FPX via Billplz.
Please note that the base currency for all transaction on this website will be processed in Malaysian Ringgit (MYR). The financial institution of your card will determine the exchange rate that you will be charged and you may be subject to a currency conversion fee from your card issuer. You may switch the currency on our website at the top menu bar to get the estimated price in your local currency, but this is only for reference purpose and may not be the exact exchange rate that you will be charged.
No, you can also place orders as a guest. However, we recommend signing up with us as you can enjoy a smoother and more convenient experience. It also allows you to keep track of your current and past order, and payment status.
If you wish to cancel your order for any reason, please send us an email to bwlingerieshop@gmail.com or WhatsApp us at +60 19-872 1988, as soon as possible. We will make every effort to accommodate your request. However, once an order has been processed, we cannot guarantee that the order can be cancelled. For every order cancellation, a processing fee of 5% of total order amount will be charged and deducted in the refund amount.
If you have made a mistake with your delivery address, please contact us at bwlingerieshop@gmail.com or WhatsApp us at +60 19-872 1988 immediately so we can amend your order. We will try our best to accommodate your request, however we cannot guarantee the amendments can be made if the order has already been processed. We not liable if the incorrect or missing shipping information is provided at checkout.
You can contact us as soon as possible if you would like to make any changes to your order. Our customer service team will try our best to accommodate your request, However we cannot guarantee the amendments can be made if the order has already been processed.
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet standard SSL (Secure Sockets Layer) protocol.
We currently accept Visa, Mastercard and FPX via Billplz.
Please note that the base currency for all transaction on this website will be processed in Malaysian Ringgit (MYR). The financial institution of your card will determine the exchange rate that you will be charged and you may be subject to a currency conversion fee from your card issuer. You may switch the currency on our website at the top menu bar to get the estimated price in your local currency, but this is only for reference purpose and may not be the exact exchange rate that you will be charged.
Malaysia
- Shipping to West Malaysia will be RM8, FREE SHIPPING for orders above RM150.
- Shipping to East Malaysia will be RM18 FREE SHIPPING for orders above RM200.
All orders are shipped from our warehouse within 2 business days of the order being placed (exceptions applied). Shipping times vary depending on the availability of the courier provider and location. For detailed information, please visit our Shipping and Delivery Policy.
We do accept exchange or refund. However, all refunds will be in the form of e-credit and no cash refund will be entertained. All returns have to be initiated within 7 days from delivery date. Please send us an email or WhatsApp us with your order number and contact information to bwlingerieshop@gmail.com / +60 19-872 1988. We will walk you through the return procedure. Please note that customers are responsible for the return shipping charges. For detailed information, please visit our Return Policy.